Terms

TERMS & CONDITIONS

Last Updated: 9 August 2026

Welcome to the official website of AWFA Hair Oil (“AWFA”, “we”, “our”, or “us”). By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms carefully before using our website or placing an order.

1. About AWFA

AWFA Hair Oil is a hair-care product offered through our website and other authorised sales channels.

Our products are intended for personal hair-care use and should be used according to the instructions provided on the product packaging.

2. Acceptance of Terms

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

We reserve the right to update or modify these Terms at any time. Any changes will become effective once posted on this website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, and other information displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product because of photography, lighting, screen settings, or packaging updates.
• Packaging, labels, or product appearance may change from time to time.
• Product availability may change without prior notice.
• Minor variations in colour, texture, fragrance, or appearance may occur between batches.

Such variations do not necessarily indicate that the product is defective.

4. Hair Oil Usage

AWFA Hair Oil is intended for external use only.

Customers should:

• Use the product according to the directions provided on the packaging.
• Avoid contact with the eyes.
• Do not ingest the product.
• Keep the product away from children unless use is appropriate under adult supervision.
• Store the product as instructed on the packaging.
• Perform a patch test before regular use, particularly if you have sensitive skin or are prone to allergies.

If irritation, redness, itching, burning, or any other unexpected reaction occurs, discontinue use and seek appropriate medical advice if necessary.

Individual results may vary depending on hair type, scalp condition, lifestyle, genetics, frequency of use, and other factors.

AWFA does not guarantee identical results for every customer.

5. No Medical Claims

AWFA Hair Oil is a cosmetic/hair-care product and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on our website regarding hair care, ingredients, benefits, or usage is for general informational purposes and should not be considered medical advice.

If you have a medical condition or persistent scalp or hair problem, consult a qualified healthcare professional.

6. Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, promotional offers, or other charges will be displayed where applicable before completion of the order.

AWFA reserves the right to correct pricing or product information errors.

7. Orders

When you place an order through our website, you are making a request to purchase the selected product.

An order is considered accepted only after we confirm the order.

We reserve the right to:

• Accept or reject an order.
• Cancel an order because of product unavailability.
• Cancel an order because of incorrect pricing or product information.
• Cancel an order where fraudulent or suspicious activity is detected.
• Limit quantities purchased by a customer where reasonably necessary.

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

8. Payment

Payments may be processed through the payment methods made available on our website.

You agree to provide accurate payment and billing information.

AWFA does not intentionally store sensitive payment information such as complete card details where such information is processed by third-party payment service providers.

Payment processing may be subject to the terms and conditions of the relevant payment provider.

9. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated time displayed on our website.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Incorrect or incomplete address information
• Circumstances beyond our reasonable control

AWFA shall not be responsible for delays caused by events or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

10. Delivery Issues

Customers should inspect the package when received.

If the package appears damaged, tampered with, leaking, or otherwise compromised, please contact AWFA customer support as soon as possible with appropriate photographs/videos and order details.

Claims may be subject to verification.

11. Cancellation, Returns & Refunds

Order cancellation, return, replacement, and refund requests will be handled according to our Refund & Cancellation Policy displayed on the website.

Because hair-care products are personal-use products, returns may be subject to hygiene, safety, and product-condition requirements.

Products that have been opened, used, damaged, or altered after delivery may not be eligible for return or replacement except where required by applicable law.

Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate method.

12. Promotional Offers

From time to time, AWFA may offer discounts, promotional codes, bundles, or special offers.

Promotional offers may:

• Have specific validity periods.
• Be limited to selected products.
• Be limited to one use per customer.
• Not be combined with other offers.
• Be withdrawn or modified without prior notice, subject to applicable law.

The terms applicable to a particular promotion will be communicated with that promotion.

13. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to our website or systems.
• Interfere with the security or operation of the website.
• Use the website for fraudulent purposes.
• Copy or reproduce website content without permission.
• Upload malicious software or harmful code.
• Use automated systems to scrape, copy, or collect website content without our permission.
• Misuse our brand name, logo, photographs, product information, or other intellectual property.

1. Intellectual Property

All content appearing on the AWFA website, including but not limited to:

• AWFA name and logo
• Product names
• Product photographs
• Packaging designs
• Website designs
• Text and descriptions
• Graphics
• Videos
• Marketing materials

is owned by or licensed to AWFA and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

15. Customer Reviews & Content

If you submit a review, photograph, testimonial, comment, or other content to AWFA, you agree that:

• The information submitted is truthful and not misleading.
• You have the right to submit the content.
• The content does not violate another person’s rights.
• The content does not contain unlawful, offensive, defamatory, or harmful material.

By submitting content, you grant AWFA permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

16. Third-Party Links

Our website may contain links to third-party websites, payment providers, courier services, or other external services.

AWFA is not responsible for the content, availability, security, privacy practices, or policies of third-party websites.

Your use of third-party services is subject to the terms and policies of those third parties.

17. Disclaimer

We make reasonable efforts to provide accurate information on our website. However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

Hair-care results can differ from person to person.

No statement on our website should be interpreted as a guarantee of a particular hair-growth, hair-loss, or other individual result unless expressly stated and legally supported.

18. Limitation of Liability

To the extent permitted by applicable law, AWFA shall not be liable for losses arising from:

• Improper use of the product.
• Failure to follow product instructions.
• Individual allergic or sensitivity reactions.
• Incorrect storage of the product.
• Incorrect information supplied by the customer.
• Delays caused by third-party delivery services.
• Website interruptions or technical issues beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

19. Privacy

Your use of our website may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect your personal information.

20. Fraudulent Transactions

AWFA reserves the right to investigate and take appropriate action against suspicious, fraudulent, abusive, or unauthorised transactions.

Where permitted by law, orders associated with suspected fraudulent activity may be cancelled.

21. Force Majeure

AWFA will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of the AWFA business, subject to applicable law.

23. Changes to These Terms

AWFA may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review this page periodically.

24. Contact Us

For questions regarding these Terms & Conditions, orders, products, returns, or other website matters, please contact us through the contact details provided on our website.

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Important: These Terms & Conditions are a general website template and should be customised to AWFA’s actual business details, shipping policy, payment methods, return/refund rules, and applicable regulatory requirements before publication. For legal enforceability and compliance, consider having an Indian legal professional review the final version.